Privacy Policy
This policy explains what information Machines & Equipments collects when you use machinesequipments.com, why we collect it and how you can contact us about it.
Information you send us
When you email us at sales@machinesequipments.com or message us on WhatsApp, we receive the details you choose to share — typically your name, company, contact details, the products you are interested in and your destination country. We use them only to answer your enquiry, prepare quotations and documents, and fulfil orders.
Product assistant (chat)
Messages typed into the on-site product assistant are sent to our server and processed by a third-party AI model provider (Google Gemini) to generate an answer from our catalogue. Please do not enter personal or confidential information in the chat.
Server logs
Like most websites, our web server records standard technical logs (IP address, browser type, pages requested and time of request) for security and to keep the site running reliably. The site does not use advertising or tracking cookies.
Sharing
We do not sell your information. We share it only with service providers needed to run the site or deliver your order (for example freight forwarders and customs brokers), or where required by law.
Your choices
You can ask us at any time to access, correct or delete the information you have sent us by emailing sales@machinesequipments.com.